Refund/Return policy

MISTOKE STORE POLICIES

Refund policy

  • Merchandise can be returned for only ONLINE STORE CREDIT within 14 days from the date order was marked as delivered. 
  • Returned merchandise need to have tags attached, must also be unworn and unwashed.Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, no tags attached, etc. will not be accepted. If an item has been worn once, it will not qualify for a return/refund.
  • Credit will only be applied for the item, not for any shipping charges
  • Your credit will not include discount codes used for the purchase you are returning
  • If an item is returned in an unsatisfactory condition we will reject  your return and send it back. 
  • If the item is lost during shipping, it is the responsibility of the customer to contact  the shipping provider used to get a resolution.
  • Customer pays for return label to ship back return. 
  • Please allow 3-4 business days for us to  process your return once the package is received. 
  • To start a return,please email us at misstoke@outlook.com
  • Final Sale items  cannot be returned or exchanged. List of final sale items can be found below.
  1. Bathing suits
  2. Hair products 
  3. Beauty products
  4. Sunglasses
  5. Jewelry 
  6. Items marked as final sale
  7. Bodysuits
  8. All sale of 40% or more
  9. Items purchased with a store credit

Damaged/ Defective Items

  • Note that the exact colors of items may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions and  Clothing patterns. These situations do not qualify as defects.
  • While we Inspect all item for damages and defects before they are shipped out to customers, if you receive a defective or damaged item(s) please contact customer service at misstoke@outlook.com within 3 days. You must include a picture of the damages/defect in your email. IF YOU DO NOT CONTACT US WITHIN 3 DAYS,YOUR ITEM NO LONGER QUALIFIES FOR A RETURN OR REPLACEMENT.
  • Misstoke is not responsible for damages to clothing caused by improper care or handling or incorrect sizing

Return items

  • Please double check to ensure that your address is correct. If an order is returned to us due to incorrect address, we will process a refund minus the shipping cost. 

Credit

  • Items bought with a store credit are considered final sale and will not qualify for a return/refund.

Thank you for shopping with us.